Mail-In Device Repair
Can't make it to our Las Vegas shop? Mail in your phone, tablet, Apple Watch, console, or other electronics. Diagnostics are free. We confirm the request before you ship, then text you the shipping address.
Go Gadgets Tech Repair Center · 633 N Decatur Blvd, Suite G, Las Vegas, NV 89107 · 702-505-6036
- Phones
- Tablets & iPads
- Apple Watch
- Game consoles
- Other electronics
Save our number (702-505-6036) as a contact so repair-update texts aren't filtered to spam after recent iPhone and Android updates. Save contact
How mail-in works
- Submit this form (or call/text us).
- We confirm by call or text and give you the shipping address.
- You ship the device with signature confirmation, using your own label and any carrier you prefer. You pay shipping both ways.
- We run a free diagnosis and send you a quote before any repair work starts.
- After repair (or if we decline the repair), you pay return shipping and we send the device back to the return address you provide with signature confirmation (signature fee included in the return shipping you pay).
Do not ship until we confirm and text you the address. Go Gadgets is not liable for devices lost or stolen in transit, whether shipped with or without signature confirmation. Mail-in service is available within the United States only. Full details are in our Shipping Policy.
Before you ship
- Wait for our confirmation and the shipping address we text you. Do not use the storefront street address from memory unless we tell you to.
- Back up your data when possible.
- Remove SIM cards, memory cards, and accessories you do not want to send unless we ask for them.
- Pack the device so it can withstand normal carrier handling. Use a sturdy box and enough cushioning.
- Use any carrier you prefer. Provide your own shipping label. You must include signature confirmation.
- You pay outbound shipping to us and return shipping after the job. Returns are sent with signature confirmation; the signature fee is included in the return shipping you pay.
- When we confirm your request, we'll tell you if you should turn off your passcode or Find My before shipping. We never ask for your Apple ID password.
A diagnostic can take up to 5 business days once we receive your device, depending on the severity of the damage, the device's condition and part availability.
Repair warranty
Repairs include a 1-Year Limited Warranty on Eligible Replacement Parts. It covers defects in eligible replacement parts only. It does not cover labor. It does not cover accidental, water, or other physical damage (including new cracked screens, impact or liquid damage, and bent frames), abuse, misuse, or unrelated future issues. Ask us what is covered for your repair.
Free diagnostics apply to every repair inquiry — walk-in, mail-in, all devices, no restrictions. A free diagnostic does not mean the repair is free.
Mail-in repair request
Required fields are marked. Submissions go to the store email. We reply by call or text.
Mail-in FAQ
Do I pay for shipping?
Yes. You pay outbound shipping and return shipping. You provide your own shipping label and may use any carrier. Signature confirmation is required on the way to us, and returns are sent with signature confirmation (signature fee included in the return shipping you pay). See our Shipping Policy.
What if my device is lost or stolen in transit?
Go Gadgets has no liability if a device is lost or stolen in transit, with or without signature confirmation, on the way to us or on the way back to you. Signature confirmation is required to reduce risk; it does not create liability for Go Gadgets.
Are diagnostics free for mail-in?
Yes. Free diagnostics apply to every repair inquiry — walk-in, mail-in, all devices, no restrictions. We quote before any paid repair work starts.
What warranty do mail-in repairs carry?
A 1-Year Limited Warranty on Eligible Replacement Parts. It covers defects in eligible replacement parts only — not labor. It does not cover accidental, water, or other physical damage. Ask us what is covered for your repair.
Can I mail a device from outside the United States?
No. Mail-in repair is available within the United States only. We do not offer international shipping for mail-in devices.
Where do I ship the device?
Do not ship until we confirm your request. We text the shipping address after confirmation so the site keeps one canonical store address for search and maps.
How long does mail-in repair take?
Call or text 702-505-6036 if you need an update on your device. Timing depends on the diagnosis and part availability.
Should I remove my passcode or turn off Find My before shipping?
When we confirm your request, we'll tell you if you should turn off your passcode or Find My before shipping. We never ask for your Apple ID password. Call or text 702-505-6036 if you need help.
Can I drop off instead?
Yes. Visit us at 633 N Decatur Blvd, Suite G, Las Vegas, NV 89107, or request a repair online. Call or text 702-505-6036.
Mail-in is available for phones, tablets, Apple Watch, game consoles, and other electronics we accept. Final eligibility is confirmed before you ship. United States only. Call or text 702-505-6036.